pankaj kumar
ID: CCE375835
pankaj kumar
ID: CCE375835
- Salon manager, Looks salon
- Delhi, India
pankaj kumar
ID: CCE375835
- Salon manager, Looks salon
About pankaj kumar
Dedicated and result-oriented Salon Manager with over 9 years of experience in salon operations, client service management, team leadership, and revenue growth. Proven ability to manage salon functions effectively while delivering high client satisfaction and maintaining professional service standards.
Employment History
Looks salon
5th Feb 2025 to 14th Dec 2025
Salon manager
5th Feb 2025 to 14th Dec 2025
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Roles & Responsibility
Skills
- Team Leadership
- Work Very Well with Others
- Customer Service Excellence
- MS Excel (Advanced: Pivot Tables
- Customer Relationship & Management
Silhouette salon
1st Jul 2023 to 31st Jan 2025
Manager
1st Jul 2023 to 31st Jan 2025
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Roles & Responsibility
Skills
- Work Very Well with Others
- MS Excel (Advanced: Pivot Tables
- Customer Relationship & Management
Silhouette Salon at Andaz Hotel & The Oberoi Gurgaon
1st May 2016 to 29th Feb 2020
Salon manager
1st May 2016 to 29th Feb 2020
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Roles & Responsibility
Skills
- Team Leadership
- Work Very Well with Others
- Customer Service Excellence
- Computer Basic Knowledge
- Proficient with Microsoft Office
- Customer Relationship & Management
Dr. Reddy Pharmaceutical
1st Aug 2014 to 31st Mar 2016
Billing associate
1st Aug 2014 to 31st Mar 2016
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Roles & Responsibility
Skills
- Problem-solving abilities
- Computer Basic Knowledge
- MS Excel (Advanced: Pivot Tables
- Data Entry Accuracy
- Proficient In Billing Software
EXL International Pvt. Ltd.
1st Sep 2012 to 31st Jul 2014
Customer care executive non voice
1st Sep 2012 to 31st Jul 2014
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Roles & Responsibility
Skills
- Work Very Well with Others
- Effective Communication
- Problem-Solving
- Computer Basic Knowledge
- Empathy
- Proficient with Microsoft Office
- Customer Relationship & Management
Education
Graduation
University of Delhi
1st Jul 2004 to 30th Jun 2007
Higher Secondary
CBSE delhi
1st Apr 2003 to 31st Mar 2004
Secondary
CBSE delhi
1st Apr 2001 to 31st Mar 2002
Expertise
MS Office (Word
5/5
Strong communication & leadership skills
5/5
Goal-oriented and disciplined
5/5
Positive and energetic personality
5/5
Capable of working under pressure
5/5
Client Relationship Management
5/5
I possess strong expertise in customer relationship management, client engagement, and service retention, supported by solid experience in sales, cross-selling, and efficient complaint resolution. My background includes front office and administrative ope
5/5
Point of Sale (POS) system operation
5/5
Excel
4/5
PowerPoint)
3/5
SAP
3/5
Lingo
English
Verbal
4/5
Written
4/5
English (Middle)
Verbal
4/5
Written
4/5
Hindi
Verbal
5/5
Written
5/5