Pankaj Kumar
ID: CCE253678
Pankaj Kumar
ID: CCE253678
- Procure to pay operations Associate, Accenture Solutions Pvt Ltd
- Delhi, India
Pankaj Kumar
ID: CCE253678
- Procure to pay operations Associate, Accenture Solutions Pvt Ltd

About Pankaj Kumar
Detail-oriented and proactive Finance & Operations Professional with over 6 years of experience supporting business operations, financial processes, and vendor management in fast-paced, multinational environments. Skilled in Procure-to-Pay (P2P) operations, accounts payable, and administrative coordination, with proven ability to deliver high-quality results under pressure. Known for exceptional organizational and communication skills, adaptability within matrix structures, and a strong commitment to accuracy, service excellence, and professional integrity. Proficient in SAP ERP (FI Module) and MS Office tools (Excel, PowerPoint, Word, Outlook), with a consistent record of improving workflows, strengthening compliance, and enhancing stakeholder satisfaction.
Employment History
Accenture Solutions Pvt LtdInvite company
22nd Feb 2022 to Present
Procure to pay operations Associate
22nd Feb 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Manage end-to-end Procure-to-Pay operations including invoice processing, vendor query resolution, and PO matching via SAP ERP. Resolve 1,000+ monthly invoice/payment issues with 98% SLA adherence across regions, ensuring strong stakeholder satisfaction. Collaborate with Procurement, Master Data, and Finance teams to maintain smooth payment cycles and compliance. Uphold audit, policy, and SOP standards to ensure accuracy and control. Drive process improvements, reducing turnaround time by 15% through workflow optimization and automation. Foster teamwork and knowledge-sharing in a dynamic global environment.
Skills
- Office 365
- SAP ERP
- Excellent communication skills and client handling experience
- ServiceNow Ticketing Tool
- Dynamics 365
Verification Pending
eClerx Pvt LimitedInvite company
18th Apr 2019 to 19th Feb 2022
Chat Billing Analyst
18th Apr 2019 to 19th Feb 2022
Salary Package
Salary Hidden
Roles & Responsibility
Provided expert billing and customer support for U.S.-based telecom clients, consistently achieving over 90% customer satisfaction and meeting all SLAs for timely issue resolution. Managed high-volume chat interactions with professionalism, empathy, and strict data confidentiality. Facilitated new customer onboarding and swiftly resolved billing discrepancies to boost satisfaction and retention. Collaborated with cross-functional teams to optimize query-handling processes, enhancing service efficiency. Developed strong communication and organizational skills in a dynamic, client-focused environment, driving exceptional service delivery and operational excellence.
Skills
- Chat Support
Verification Pending
