Padma Chintakindi

Quality check customer document verification i

Conducted thorough QC checks on motor insurance issuance cases to ensure accuracy, compliance, and adherence to company policies. Identified and resolved discrepancies in motor policy issuance, reducing error rates and improving customer satisfaction. Streamlined QC workflows for motor issuance points, enhancing efficiency and reducing turnaround time. Collaborated with underwriting and operations teams to implement corrective measures, ensuring seamless issuance processes. Verified documentation and policy details during motor issuance, minimizing regulatory risks and ensuring 100% compliance with audit standards. Maintained detailed records of QC findings and provided feedback to improve overall process quality.

Handled inbound and outbound customer calls related to insurance products. Assisted customers with policy details, coverage options, and benefits. Maintained quality standards by following compliance procedures. Verified and updated customer information accurately in internal systems.