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P Kirankumar

P Kirankumar

ID: CCE034104

P Kirankumar

ID: CCE034104

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P Kirankumar

P Kirankumar

ID: CCE034104

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    About P Kirankumar

    Results-driven Technical Support Specialist with 3.5+ years of experience in troubleshooting and resolving hardware, software, and network issues across multiple platforms. Proficient in diagnosing technical problems, implementing effective solutions, and improving system performance. Skilled in ticket management, remote support, incident resolution, and root cause analysis. Strong communicator with proven ability to collaborate with cross-functional teams, enhance end-user experience, and maintain high customer satisfaction.

    Employment History

    2021
    EI

    Essencea Infoserv Pvt Ltd

    4th Jan 2021 to 29th Nov 2024

    Technical support specialist

    4th Jan 2021 to 29th Nov 2024

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    Salary Package

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    Roles & Responsibility

    Technical Support Specialist – Engineering (Software & QA) Provide expert troubleshooting and resolution of hardware, software, and network issues across Windows, macOS, and Linux platforms. Deliver remote and on-site support, managing tickets via ITSM tools to ensure timely issue resolution. Conduct root cause analysis to implement lasting solutions enhancing system reliability. Install, configure, and maintain OS, applications, and peripherals per standards. Collaborate with cross-functional teams to resolve complex problems, document processes for knowledge sharing, and assist in software updates and patch management. Train users and monitor system performance to minimize downtime and optimize operations, ensuring exceptional customer satisfaction.

    Skills

    • • Procure to pay Subject Matter Expert
    • Operations analysis
    • Invoice Verification
    • • Knowledge of SSO (Single Sign-On) implementation.
    • • Proficiency in MySQL, with expertise in database schema design and query optimization.
    • • Experience with payment gateway integration.
    • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
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