P Kirankumar
ID: CCE034104
P Kirankumar
ID: CCE034104
- Karnataka, India
P Kirankumar
ID: CCE034104
Employment History
Essencea Infoserv Pvt LtdInvite company
4th Jan 2021 to 29th Nov 2024
Technical support specialist
4th Jan 2021 to 29th Nov 2024
Salary Package
Salary Hidden
Roles & Responsibility
Technical Support Specialist – Engineering (Software & QA) Provide expert troubleshooting and resolution of hardware, software, and network issues across Windows, macOS, and Linux platforms. Deliver remote and on-site support, managing tickets via ITSM tools to ensure timely issue resolution. Conduct root cause analysis to implement lasting solutions enhancing system reliability. Install, configure, and maintain OS, applications, and peripherals per standards. Collaborate with cross-functional teams to resolve complex problems, document processes for knowledge sharing, and assist in software updates and patch management. Train users and monitor system performance to minimize downtime and optimize operations, ensuring exceptional customer satisfaction.
Skills
- • Procure to pay Subject Matter Expert
- • Operations analysis
- • Invoice Verification
- • Knowledge of SSO (Single Sign-On) implementation.
- • Proficiency in MySQL, with expertise in database schema design and query optimization.
- • Experience with payment gateway integration.
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
