Omkar Sonawane

Managed Saas Customer Success for a INR 38 crore book of business, driving 20% revenue growth and a 43% YoY increase in active accounts through improved adoption, engagement and proactive lifecycle management. Developed a customer health scoring model to track usage and risk enabling early churn mitigation and scaling active clients from 7 to 32 (4.5x Growth). Led onboarding and product enablement, reducing time to value and activating dormant accounts using value driven adoption and engagement interventions. Being the first recruit for Western region, drove market penetration strategies to enable product adoption from ground up.

Played a key role in generating new revenue streams by implementing Gainsight and Churnzero to derive data backed growth opportunities working in sync with the Sales team. Developed a deep level of product knowledge to serve as a trusted advisor for client’s business requirements and the critical requirements to me fulfilled. Collaborated with senior management on multiple functions including finance and operations to decrease the turnaround time for client’s queries and grievances. Met and exceeded the renewal targets assigned contributing to 27% of the overall revenue achieved by the team.