OS
Omkar Sonawane
ID: CCE907816
Omkar Sonawane
ID: CCE907816
- Customer Success Associate, Promobi
- Maharashtra, India
About Omkar Sonawane
Customer Success professional with 5+ years of experience managing high value SaaS portfolios, driving 30% plus revenue growth and reducing churn through data driven strategies. Skilled in end-to-end lifecycle management, cross functional collaboration and mentoring teams to scale customer success best practices. Focused on product adoption, maximizing NRR and long-term customer value.

Employment History
2023
2022
Customer success excecutive
1st Jan 2022 to 1st Dec 2023
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Managed Saas Customer Success for a INR 38 crore book of business, driving 20% revenue growth and a 43% YoY increase in active accounts through improved adoption, engagement and proactive lifecycle management. Developed a customer health scoring model to track usage and risk enabling early churn mitigation and scaling active clients from 7 to 32 (4.5x Growth). Led onboarding and product enablement, reducing time to value and activating dormant accounts using value driven adoption and engagement interventions. Being the first recruit for Western region, drove market penetration strategies to enable product adoption from ground up.
2021
Customer Success Associate
1st Jan 2021 to 1st Jan 2022
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Played a key role in generating new revenue streams by implementing Gainsight and Churnzero to derive data backed growth opportunities working in sync with the Sales team. Developed a deep level of product knowledge to serve as a trusted advisor for client’s business requirements and the critical requirements to me fulfilled. Collaborated with senior management on multiple functions including finance and operations to decrease the turnaround time for client’s queries and grievances. Met and exceeded the renewal targets assigned contributing to 27% of the overall revenue achieved by the team.

Education
2020
Masters in Business Administration, Marketing
MIT WUP Pune, India
23rd Mar 2018 to 1st Jun 2020
2018
Bachelors in Business Administration, Marketing
Modern College of Commerce Pune, India
23rd Apr 2015 to 1st Apr 2018