Results-driven IT Support Engineer with 1.7+ years of enterprise IT experience, including hands-on work in IT Asset Management. Proven expertise in Windows 10/11 administration, Microsoft 365, Active Directory, ServiceNow, hardware troubleshooting, and IT asset lifecycle management. Adept at incident management, SLA compliance, user onboarding/offboarding, and supporting business-critical IT operations. Strong communicator with a customer-first approach and a track record of resolving complex end-user issues efficiently.
