Hi my name is Omkar Prakash Chougule. I have a 8.5 years of experience, including 4+ years as a Senior Subject Matter Expert (SME) in Amazon Customer Support. Proven track record of resolving complex escalations, maintaining a 98% CSAT score, and mentoring teams to improve performance metrics. Expert in deep-dive data analysis to identify root causes and implementing process improvements that 'Raise the Bar' for the entire department.
