Om Prakash
ID: CCE930861
Om Prakash
ID: CCE930861
- Process associate, Genpact india pvt ltd
- Rajasthan, India
Social Accounts
Om Prakash
ID: CCE930861
- Process associate, Genpact india pvt ltd
Employment History
Genpact india pvt ltdInvite company
6th Jun 2024 to Present
Process associate
6th Jun 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Retrieve medical records from US hospitals and clinics, verifying patient and provider details. Follow up with providers via calls, faxes, and secure portals for timely record collection. Review records for completeness, accuracy, and compliance with HIPAA regulations. Process and organize records for fulfillment, ensuring proper submission to clients. Update internal systems with request and fulfillment status. Coordinate with quality and internal teams to resolve discrepancies. Maintain high accuracy, confidentiality, and timely delivery of all records.
Skills
- Medical Records
- KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Transcom(formerly " Team vertex cosmos private limited)Invite company
6th May 2023 to 30th Apr 2024
Customer support executive
6th May 2023 to 30th Apr 2024
Salary Package
Salary Hidden
Roles & Responsibility
Customer Support Executive – Operations Department Responsible for delivering exceptional customer service by promptly addressing and resolving customer inquiries and issues. Serve as the primary point of contact, providing accurate information, troubleshooting problems, and ensuring customer satisfaction. Collaborate with cross-functional teams to streamline processes and improve service delivery. Maintain detailed records of customer interactions to identify trends and contribute to continuous improvement initiatives. Demonstrate strong communication, problem-solving, and interpersonal skills to enhance the overall customer experience and support operational efficiency.
Skills
- Utilize MS Excel SAP and internal CRM system for tracking and reports online orders 2 Managed ecommerce online platforms and generate invoice 3 Utilized SAP Login for efficient data management and customer support 4 Coordinated with logistics teams to ensure timely delivery and resolution of customer issues 5 Manage ecommerce order processing and fulfillment 6 Followed FIFO and LIFO methods for stock rotation 7 Experience in last mile Delivery operation
Verification Pending
