Om Prakash
ID: CCE930861
Om Prakash
ID: CCE930861
- Process associate, Genpact india pvt ltd
Social Accounts
Om Prakash
ID: CCE930861
- Process associate, Genpact india pvt ltd
About Om Prakash
We are a dedicated medical records retrieval and fulfillment team specializing in the US healthcare sector. Our mission is to efficiently manage the secure collection, organization, and delivery of patient records to support healthcare providers, insurers, and patients. With a strong commitment to accuracy, confidentiality, and timely service, we help streamline medical record access, ensuring compliance with industry regulations and enhancing overall healthcare operations.
Employment History
2024
GI
Genpact india pvt ltd
6th Jun 2024 to Present
Process associate
6th Jun 2024 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Retrieve medical records from US hospitals and clinics, verifying patient and provider details.
Follow up with providers via calls, faxes, and secure portals for timely record collection.
Review records for completeness, accuracy, and compliance with HIPAA regulations.
Process and organize records for fulfillment, ensuring proper submission to clients.
Update internal systems with request and fulfillment status.
Coordinate with quality and internal teams to resolve discrepancies.
Maintain high accuracy, confidentiality, and timely delivery of all records.
Skills
- Medical Records
- KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
2023
T"
Transcom(formerly " Team vertex cosmos private limited)
6th May 2023 to 30th Apr 2024
Customer support executive
6th May 2023 to 30th Apr 2024
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Customer Support Executive – Operations Department
Responsible for delivering exceptional customer service by promptly addressing and resolving customer inquiries and issues. Serve as the primary point of contact, providing accurate information, troubleshooting problems, and ensuring customer satisfaction. Collaborate with cross-functional teams to streamline processes and improve service delivery. Maintain detailed records of customer interactions to identify trends and contribute to continuous improvement initiatives. Demonstrate strong communication, problem-solving, and interpersonal skills to enhance the overall customer experience and support operational efficiency.
Skills
- Utilize MS Excel SAP and internal CRM system for tracking and reports online orders 2 Managed ecommerce online platforms and generate invoice 3 Utilized SAP Login for efficient data management and customer support 4 Coordinated with logistics teams to
Education
2023
Bachlor of Arts
(Highest)Pandit Deendayal Upadhyaya Shekhawati University
1st Jun 2021 to 1st Nov 2023
Expertise
Healthcare Industry
5/5
HIPPA
5/5
Us healthcare
5/5
Medical Records
5/5
Lingo
English
Verbal
4/5
Written
4/5
Hindi
Verbal
5/5
Written
5/5
