Noel Samuel

Independent Consultant – Multiple clients Provided strategic consulting services to Fortune 500 companies, startups, and supply chain and logistics firms. Delivered short-term technology and transformation projects across retail, healthcare, logistics, and energy sectors. Established program governance, delivery plans, KPIs, and executive dashboards to enhance predictability and accelerate decision-making. Led process optimization, analytics enablement, and reporting automation initiatives, boosting operational efficiency. Mentored client teams on best practices, tools, and methodologies to ensure sustainable, long-term success beyond project completion.

Program Manager – Supply Chain Management Led end-to-end integration of Blue Yonder TMS, Project Analytics, and Reporting, driving seamless collaboration across an 8-member cross-functional team including TMS, MuleSoft, SAP specialists, BA, and Blue Yonder SME. Achieved a 12% YoY improvement in operational efficiency through process optimization, automation, and KPI-driven execution. Delivered projects ahead of schedule with an 11% positive schedule variance and 14% operating cost reduction by implementing data-driven planning and governance controls. Expertly managed stakeholder communication, risk mitigation, and delivery governance to ensure on-time, in-scope project execution.

Senior Program Manager, Data Engineering Led end-to-end delivery of a real-time power theft detection dashboard, managing a global, cross-functional team of 25+ experts across data engineering, system administration, UI, API, QA, and BI. Collaborated with data architects to design and implement a seamless data migration strategy using AWS Data Migration Services, ETL pipelines, custom schedulers, and CloudWatch monitoring, minimizing disruptions during peak hours. Drove 30% cost reductions and 40% data accuracy improvements by modernizing pipelines and BI solutions. Ensured 99.99% system uptime and data integrity through rigorous testing, proactive alerts, and enforcement of SLAs.

Senior Business Analyst in Program Management responsible for co-managing Walmart’s Last Mile Delivery product portfolio. Spearheaded adoption of key tools (JIRA, Confluence, ServiceNow), coordinated architecture migration with engineering teams, and defined tactical KPIs to drive accountability and performance. Utilized advanced analytical and communication skills to align stakeholders, streamline processes, and deliver actionable insights supporting strategic objectives. Played a pivotal role in facilitating cross-functional collaboration and enhancing operational efficiency across programs.

Program Manager 2 – Program Management and Analytics Lead complex analytics and technology initiatives supporting Amazon Vision Operations across NA, EU, and IN regions. Successfully delivered 15+ IT solutions within 6 programs, impacting millions of internal stakeholders. Own end-to-end incident management, root cause analysis, and drive continuous improvement for critical customer-impacting issues. Develop and maintain workforce and performance dashboards for 2,500+ associates, enabling data-driven planning and governance. Excel in cross-functional coordination, strategic execution, and enhancing operational efficiency through analytics-driven program management.

Program Manager – Logistics & Operations Led end-to-end delivery of 150+ large-scale supply chain, transportation, and fulfillment solutions across North America and Europe, driving operational excellence. Spearheaded Vision Tunnel deployment in 125+ fulfillment centers, achieving $26M annual savings via loss prevention and automation. Designed and implemented automated reporting systems, reducing manual effort by 65% and enhancing leadership visibility. Developed a web-based scheduling, tracking, and labor management application, streamlining processes and cutting cross-referencing workload by 65%. Proven ability to optimize logistics operations and drive impactful business outcomes.

Data Analyst – Supply Chain Execution Spearhead data-driven initiatives to enhance supply chain operations through automated reporting and dynamic dashboards, boosting operational efficiency by 15%. Streamline processes by reducing manual reporting efforts by 30% via advanced automation and visualization techniques. Perform comprehensive data analyses to support strategic decision-making and improve compliance metrics by 8%. Identify and develop over 90 failure root causes from system-generated codes, enabling targeted issue resolution and continuous process improvement. Drive actionable insights to optimize supply chain execution and foster operational excellence.

Subject Matter Expert (SME) – Customer Service Department Led as SME and Associate for North America Retail and Digital Customer Service, driving KAIZEN-based process enhancements to optimize operational efficiency. Acted as the away-team ambassador for a pioneering digital team pilot in Noida, facilitating seamless collaboration and knowledge transfer. Recognized with 15+ awards for exceptional performance, training delivery, and team leadership, consistently elevating service quality and customer satisfaction. Demonstrated expertise in bridging digital and retail service channels, fostering innovation and continuous improvement within customer support functions.