Training & Development Associate, technical Operations professional with 4+ years of experience in technical support, training, customer service, and data analysis. Skilled in incident management, troubleshooting, workflow coordination, employee training, and process improvement. Proven ability to enhance customer satisfaction, ensure SLA compliance, and support business operations through data-driven decision-making. Adept at using ticketing systems, workflow management tools, and analytical platforms to improve efficiency and service quality. Strong communicator with the ability to adapt quickly to new technologies, processes, and cross-functional responsibilities.
