Nitin Gaur

Directly interacted with B2B clients to handle requirements, queries, and escalations. Managed a team to achieve operational targets and ensure smooth service processes. Provided quick resolutions to client issues and maintained strong professional relationships. Maintained reports and managed inventory using Excel and the company portal. Coordinated with cross-functional departments to deliver consistent results. Trained and guided team members to improve efficiency and work quality.

Handled B2C customer complaints such as late deliveries, product shortages, and service issues, ensuring timely resolution. Supervised last-mile delivery operations during essential services. Managed sorters (segregators) and coordinated with delivery persons for accuracy and timely dispatch. Used Excel and internal software tools to track daily deliveries, complaints, and operational performance. Coordinated with customers, clients, and vendors to resolve service-related concerns. Achieved operational targets by monitoring delivery teams and improving processes. Built strong customer relationship skills applicable to client servicing and retention.