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Nitin Gaur

Nitin Gaur

ID: CCE937985

Nitin Gaur

ID: CCE937985

  • Uttar Pradesh, India
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Profile Background
Nitin Gaur

Nitin Gaur

ID: CCE937985

    Sponser Title

    About Nitin Gaur

    Client-focused professional with 4.5+ years of experience in customer handling, client retention, and team management. Skilled in building long-term client relationships, resolving escalations, and ensuring smooth coordination. Looking to contribute to a customer success/client servicing role where I can leverage my leadership, communication, and operational skills to improve client satisfaction and retention.

    Employment History

    2022
    title

    Teamleader

    20th Sep 2022 to 19th Apr 2025

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Directly interacted with B2B clients to handle requirements, queries, and escalations. Managed a team to achieve operational targets and ensure smooth service processes. Provided quick resolutions to client issues and maintained strong professional relationships. Maintained reports and managed inventory using Excel and the company portal. Coordinated with cross-functional departments to deliver consistent results. Trained and guided team members to improve efficiency and work quality.

    Skills

    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
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    Verification Pending

    2019
    title

    Area supervisor

    1st Nov 2019 to 31st Aug 2022

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Handled B2C customer complaints such as late deliveries, product shortages, and service issues, ensuring timely resolution. Supervised last-mile delivery operations during essential services. Managed sorters (segregators) and coordinated with delivery persons for accuracy and timely dispatch. Used Excel and internal software tools to track daily deliveries, complaints, and operational performance. Coordinated with customers, clients, and vendors to resolve service-related concerns. Achieved operational targets by monitoring delivery teams and improving processes. Built strong customer relationship skills applicable to client servicing and retention.

    Skills

    • , Basic Computer Proficency MS tool
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
    See More

    Verification Pending

    Education

    2022

    Bachelor of Computer Application

    (Highest)

    Swami Vivekanand Subharti University

    9th Dec 2018 to 12th Mar 2022

    Sponser Title