Nitesh Gupta

Roles & Responsibility

Team Leader – Voice/Chat Department Lead and motivate a team handling chat and email customer interactions to ensure exceptional service delivery. Oversee daily operations, monitor performance metrics, and implement strategies to enhance customer satisfaction and process efficiency. Coach and develop team members to achieve targets and uphold quality standards. Collaborate with cross-functional teams to resolve issues promptly and drive continuous improvement. Ensure compliance with organizational policies and maintain accurate reporting for management review. Demonstrate strong communication, leadership, and problem-solving skills to foster a productive and customer-centric environment.