NG
Nitesh Gupta
ID: CCE920102
Nitesh Gupta
ID: CCE920102
NG
Nitesh Gupta
ID: CCE920102

About Nitesh Gupta
Chat process customer support handle email chat process inbound calls
Employment History
2023
JR
Jindal rolling
15th Aug 2023 to Present
Team leader
15th Aug 2023 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Team Leader – Voice/Chat Department
Lead and motivate a team handling chat and email customer interactions to ensure exceptional service delivery. Oversee daily operations, monitor performance metrics, and implement strategies to enhance customer satisfaction and process efficiency. Coach and develop team members to achieve targets and uphold quality standards. Collaborate with cross-functional teams to resolve issues promptly and drive continuous improvement. Ensure compliance with organizational policies and maintain accurate reporting for management review. Demonstrate strong communication, leadership, and problem-solving skills to foster a productive and customer-centric environment.
Skills
- customer representatives
- Excellent problem-solving, debugging, and analytical skills.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- customer representatives account
Education
2017
Bcom
(Highest)Delhi University
1st Jun 2014 to 15th Aug 2017
Expertise
KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support
4/5
Customer Satisfaction
4/5
Lingo
English, HINDI
Verbal
4/5
Written
4/5
Hindi (Hinglish)
Verbal
5/5
Written
5/5
