Results driven professional with experience in customer service, sales, retention, collections, and team management. Skilled at resolving customer concerns, improving retention, driving revenue, and leading teams to consistently achieve targets while maintaining strong customer relationships.
Responsible for managing credit card collections for Credit One Bank, contacting customers to recover missed payments. Skilled in negotiating with customers, offering multiple repayment options and discounted one-time settlement plans to help resolve outstanding balances while maintaining positive customer relationships and ensuring timely recovery for the bank.
