Nishant Garla
ID: CCE468390
Nishant Garla
ID: CCE468390
- Teammate, Taskus
- Chandigarh, India
Nishant Garla
ID: CCE468390
- Teammate, Taskus
About Nishant Garla
Results-driven Customer Support Executive with over 1 year of experience in BPO and international environments. Expertise in SLA and KPI-driven support, issue resolution, and escalation management. Proven track record of enhancing CSAT and customer retention through effective communication and CRM utilization. Seeking opportunities in high-growth customer support or client services roles.
Employment History
TaskusInvite company
19th Jun 2025 to Present
Teammate
19th Jun 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for managing customer inquiries efficiently, providing accurate information, and delivering timely resolutions to ensure high customer satisfaction. Collaborate with cross-functional teams to address issues, maintain clear communication, and enhance the overall customer experience. Demonstrate strong problem-solving skills, professionalism, and empathy while adhering to company policies and quality standards. Continuously seek opportunities to improve service delivery and contribute to team goals.
Skills
- Customer-focused Service
- Customer Satisfaction
Verification Pending
Teleperformance Global Business Pvt. Ltd.Invite company
23rd Jul 2024 to Present
Customer support executive
23rd Jul 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Exceeded SLA and KPI targets by managing high-volume client interactions globally. Resolved complex issues efficiently using CRM systems and structured escalation procedures. Enhanced client retention by 15% through comprehensive feedback analysis initiatives. Reduced response time 20% through cross-functional team collaboration and workflow optimization. Boosted team productivity by mentoring new associates, improving onboarding efficiency.
Skills
- Customer Experience
Verification Pending
Education
Intermediate
R. K. International School
1st Jan 2019 to 1st Jan 2020 (Expected)
Matriculation
R. K. International School
1st Jan 2017 to 1st Jan 2018 (Expected)
Expertise
International & Domestic Customer Support
5/5
Escalation & Priority Case Handling
5/5
Root Cause Analysis
5/5
Problem Solving
5/5
Inbound & Outbound Call Handling
5/5
SLA
5/5
KPI & QA Performance Management
5/5
Business communication
5/5
CRM & Ticketing Systems
5/5
Active listening
5/5
CSAT
5/5
Time Management
5/5
Multitasking
5/5
Lingo
English
Verbal
4/5
Written
4/5
Hindi
Verbal
4/5
Written
4/5
