Nishant Bhannaria
ID: CCE359438
Nishant Bhannaria
ID: CCE359438
- Sr. Trainer, Tech Mahindra Business Services Limited
Nishant Bhannaria
ID: CCE359438
- Sr. Trainer, Tech Mahindra Business Services Limited
Employment History
Tech Mahindra Business Services LimitedInvite company
9th May 2025 to Present
Sr. Trainer
9th May 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Senior Trainer – Training Department Lead the design and delivery of comprehensive training programs for customer support teams in telecom and e-commerce sectors within a multinational setting. Specialize in onboarding, refresher sessions, SOP adherence, soft skills enhancement, compliance, and performance coaching across voice and chat channels. Drive improvements in key customer experience metrics (CSAT, AHT, FCR) through effective content development, assessments, and real-time feedback. Collaborate with stakeholders to optimize training impact, simplify complex processes, and elevate agent readiness. Committed to continuous upskilling in data privacy, security, and analytics to enhance training effectiveness and operational excellence.
Skills
- Cyber-security
- Facilitation
- Performance Improvement
- Reporting & Analysis
- Root Cause Analysis
- Training Delivery
- Training Needs Analysis
- Team Training
- Reports in Excel
- Reporting/Visualization
- Onboarding Support
Verification Pending
Teleperformance Global Business Pvt. Ltd.Invite company
27th Aug 2016 to 8th May 2025
Trainer
27th Aug 2016 to 8th May 2025
Roles & Responsibility
Technical process Trainer responsible for handling new hire process and product training, reporting, content development for training, managing OJT, OJT reporting, performance improvement, running TNA projects by completing RCA on Impacted top call drivers
Skills
- Facilitation
- PowerPoint
- Reporting & Analysis
- Root Cause Analysis
- Training Delivery
- Training Needs Analysis
- COntent creation
- Reports in Excel
Verification Pending
Expertise
Training Delivery
5/5
Facilitation
5/5
Typing Speed 60 WPM
5/5
communication skills
5/5
Interpersonal Skills
5/5
Training
4/5
Root Cause Analysis
4/5
Technical Training
4/5
Customer-focused Service
4/5
Account Management
4/5
Upselling/Cross-selling Support
4/5
Cyber security compliance
4/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
3/5
Marathi
Verbal
5/5
Written
3/5
