Nisha Nasare

Manage end-to-end customer onboarding and support processes Handle customer queries via chat, email, and calls within SLA timelines Maintain and update customer data using CRM tools Monitor and improve customer satisfaction and retention metrics Lead and supervise a team of 7–8 customer support executives Handle escalations and coordinate with internal teams for quick resolution Analyze customer data and generate reports and dashboards Improve internal workflows to enhance operational efficiency Conduct training sessions for new team members on CRM tools and processes Ensure quality checks on chats and maintain service standards