Nilesh Shah

Roles & Responsibility

Manage client offboarding processes while ensuring exceptional service delivery to facilitate seamless transitions. Proactively engage with existing clients to identify opportunities for contract renewals and service upgrades, enhancing customer satisfaction and driving revenue growth. Collaborate with cross-functional teams to address client needs promptly and ensure continuous value. Maintain accurate records of client interactions and renewal activities, contributing to strategic business development and long-term client retention.