Nilay kumar Rai

Roles & Responsibility

Gathered, analyzed, and documented business requirements from internal stakeholders and international clients. Prepared and maintained BRD, FRD, use cases, user stories, and process flow diagrams to ensure clarity of requirements. Acted as a bridge between business users, clients, and technical teams to ensure accurate requirement translation and delivery. Supported pre-sales activities including requirement understanding, solution explanation, and proposal support. Managed post-sales operations, ensuring smooth onboarding, requirement changes, and client satisfaction. Coordinated with cross-functional teams (Development, QA, Support, Operations) throughout the project lifecycle. Assisted in UAT planning and execution, validating delivered solutions against business requirements.