Nikhil Yadav
ID: CCE403292
Nikhil Yadav
ID: CCE403292
- India process analyst, Waste management universal solutions
- Haryana, India
Nikhil Yadav
ID: CCE403292
- India process analyst, Waste management universal solutions
About Nikhil Yadav
As a dedicated customer service analyst, I specialize in identifying and resolving client issues efficiently from the backend. My role focuses on thoroughly analyzing customer concerns, troubleshooting problems, and implementing effective solutions to enhance overall service quality. By working behind the scenes, I ensure seamless communication and satisfaction for clients, contributing to improved customer experiences and operational excellence.
Employment History
Waste management universal solutions Invite company
15th Apr 2025 to Present
India process analyst
15th Apr 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for managing client communications via email, analyzing customer issues, and compiling detailed reports to identify solutions. Oversee the onboarding process for new customers, including thorough documentation and compliance checks. Collaborate with multiple departments such as US City Council, dispatch, and finance to ensure seamless and efficient customer integration. Maintain accurate records and ensure all regulatory and procedural requirements are met to facilitate smooth operations and enhance customer satisfaction.
Skills
- Analysis
Verification Pending
Ienergizer IT services private limited Invite company
22nd May 2023 to 3rd Feb 2025
Representative
22nd May 2023 to 3rd Feb 2025
Salary Package
Salary Hidden
Roles & Responsibility
Back Office Representative – Zara UK & Ireland Process Responsible for efficiently resolving highly escalated customer issues within Zara’s UK and Ireland operations. Acted as a critical liaison between customers and various internal departments to ensure swift problem resolution and enhance customer satisfaction. Utilized strong communication and analytical skills to manage complex cases, supporting process improvements and maintaining quality service standards. Demonstrated professionalism and attention to detail in a fast-paced environment, contributing to the overall success of the Zara back office team.
Skills
- Back Office
- Time Management & Multi-tasking
Verification Pending
Lenskart Solution Pvt LtdInvite company
8th Apr 2022 to 19th May 2023
Representative
8th Apr 2022 to 19th May 2023
Salary Package
Salary Hidden
Roles & Responsibility
Delivered expert eyewear consultation and supported customers with after-sales service through efficient backend email communication. Ensured customer satisfaction by addressing inquiries, resolving issues promptly, and providing tailored recommendations. Maintained comprehensive product knowledge to guide clients effectively and enhance their purchasing experience. Collaborated with the team to streamline service processes, contributing to improved customer retention and brand loyalty. Demonstrated strong communication skills and attention to detail in managing customer interactions professionally and responsively.
Skills
- Customer-focused Service
Verification Pending
Education
Bach
Kalinga University
20th Jul 2016 to 20th Jun 2019
