Nikhil Anand
ID: CCE786846
Nikhil Anand
ID: CCE786846
- Customer service, Mediseller
- Delhi, India
Nikhil Anand
ID: CCE786846
- Customer service, Mediseller
About Nikhil Anand
Detail-oriented Customer Support & Backend Operations Executive with 4+ years of experience in customer experience, backend operations, data handling, and digital support. Skilled in Excel, CRM tools, AePS fraud handling, and e-commerce operations.
Employment History
Mediseller Invite company
13th May 2025 to Present
Customer service
13th May 2025 to Present
Roles & Responsibility
Customer care executive Technical support
Skills
- excell
- customer care executive
- techinal support
Verification Pending
Mediseller Global PharmaInvite company
13th May 2025 to Present
CXM
13th May 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Managing backend CX operations for pharma-related orders. Handling data accuracy, internal reports, and issue resolution. Coordinating with operations and support teams.
Skills
- excell
Verification Pending
stefront technology pvt ltdInvite company
1st Mar 2021 to 1st Nov 2024
Team leader
1st Mar 2021 to 1st Nov 2024
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for installing AEPS devices and providing technical support to ensure seamless operation. Manage chargeback processes with accuracy and efficiency. Oversee API integration for recharge and money transfer services, ensuring secure and timely transactions. Collaborate with cross-functional teams to resolve technical issues and optimize system performance. Maintain up-to-date documentation and support end-users with troubleshooting and guidance. Demonstrate strong problem-solving skills and technical expertise to enhance customer satisfaction and operational efficiency.
Skills
- excell
Verification Pending
Education
Bachelor of Arts (B.A) – Graduation (Pursuing)
Delhi University
3rd Feb 2018 to Invalid date (Expected)
Expertise
Customer Experience (CX) & Backend Operations
5/5
Filters)
5/5
Forms & Docs
5/5
AePS Fraud
5/5
Chargeback & QR Fraud Handling
5/5
Google Sites (Basic)
5/5
Windows OS
5/5
WhatsApp & Digital Support
5/5
Data Entry & Data Management
4/5
Advanced MS Excel (VLOOKUP
4/5
Zoom
4/5
Team Coordination & Reporting
4/5
Basic Digital Marketing
3/5
Meesho)
3/5
Amazon
3/5
E-commerce Operations (Flipkart
3/5
Google Sheets
3/5
Pivot Tables
3/5
Lingo
English – Working Proficiency
Verbal
3/5
Written
4/5
