Nidhi Naik

Working for US Lytx, identifying driver risks by analyzing vehicle video footage. Analyzing video for collisions and distractions, providing feedback to clients.

Handling client escalation emails & field escalation emails. Coordinating with IT staff or field team to resolve customer issues. Managing problems and issues, ensuring they are diagnosed, logged, and resolved to quality standards. Selecting and explaining the best solutions to solve problems. Coordinating with vendors and incident coordinators in the identification of major incidents. Handling customer escalations and providing correct resolutions.