Nicky Doimary

Operations & Admin: Managed office supplies, scheduled meetings, handled purchase orders, coordinated with vendors for timely deliveries, and resolved day-to-day operational issues. Reporting & Finance: Prepared daily and monthly vehicle delivery/sales reports, verified invoices for vendor payments, and tracked department financial claims and payouts. Client Management: Handled real estate inquiries, managed property showings, maintained documentation, and closed sales deals.

Managing all issues regarding operation, driving CRM Initiative and backend management. Managing delivery partners response sheet and resolving the issues and queries via chat or calls. Resolving customer queries. Managing backend process and verifying issues and closing every queries. Emergency support for DE’s insurance. Payment management for any reversal queries. Looking after customer complaints and taking necessary step to improve service qualities. Day to day follow-up for pending service-related queries. Training new employees.

Managing all customer service and backend operation management. On boarding new vehicle. Arrear collection and payout management. Documentation and activation process of driver partner and vehicles. Resolving customer queries. Day to day follow up for pending service-related queries.

Managing all data and preparing MIS report for the management. Customer queries management over mail or telephonic conversation. Preparation of weekly and monthly sales report for FOS and Accounts manager. Documentation and activation process of VODAFONE post-paid connection for both voice and non-voice; ILL, PRI and TOLL-FREE number. Day to day CRM reporting. Follow-up with the sales team.