Nellabh Srivastava

Collaborated closely with students and institutional clients to evaluate academic requirements and recommend tailored educational programs. Facilitated effective communication to ensure alignment with client goals, enhancing student success and institutional partnerships. Managed ongoing assessments to adapt recommendations, contributing to program development and client satisfaction. Maintained professional relationships to support enrollment growth and retention, driving academic engagement and institutional objectives.

Oversaw client communications by resolving issues, negotiating payments, and maintaining high client satisfaction. Managed and led a team of 15–20 associates, directing daily operations, establishing performance targets, and delivering constructive feedback to optimize team productivity and achieve organizational goals.

Responsible for managing accounts receivable processes to ensure the timely collection of outstanding payments. Monitored aging reports and cash flow activities to identify and address overdue accounts proactively. Reconciled bank statements and financial records, maintaining accuracy and audit compliance. Collaborated with clients and internal teams to resolve discrepancies, negotiate payment terms, and optimize cash flow management.

Responsible for managing claim submissions, payment postings, and resolving denials to ensure accurate patient account processing. Monitored pending claims to guarantee timely closure within set deadlines. Processed and reconciled insurance payments, invoices, and deposits efficiently and maintained optimal accounts receivable levels by identifying discrepancies and implementing resolution strategies, contributing to streamlined revenue cycle management and improved financial performance.

Responsible for engaging potential and existing customers to present product offerings and services clearly. Identified customer needs to recommend appropriate solutions, driving successful sales closures. Fostered strong customer relationships by delivering exceptional service and support. Managed inbound and outbound sales inquiries, skillfully addressing concerns and overcoming objections to achieve sales targets and enhance customer satisfaction.