Managed BAU payroll operations with accuracy and within SLA timelines
Handled task allocation and queue management to ensure smooth workflow
Processed and resolved employee queries via ServiceNow (SNOW) tickets
Executed weekly, semi-monthly, and monthly payroll cycles
Supported monthly integrations and payroll activities
Processed Canada ROE and worked on CIC+ platform
Uploaded EIB files in Workday for bulk data processing
Performed payroll audits and validation checks to ensure compliance
