NH
Nasir Hussain
ID: CCE392025
Nasir Hussain
ID: CCE392025
- Escalations specialist, Fisdom
- Karnataka, India
About Nasir Hussain
Experienced with managing customer escalations and resolving issues promptly and effectively. Utilizes strong communication skills to mediate conflicts and implement solutions. Knowledge of customer service principles ensures high levels of satisfaction and loyalty. Overall experience of 7 years.

Employment History
2022
Escalations specialist
21st Mar 2022 to Present
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Salary Hidden
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Roles & Responsibility
The role involves collaborating with client services, technical teams, and other departments to enhance customer satisfaction and success. Responsibilities include managing incoming customer inquiries via calls, chat, email, and social media, providing accurate information, and resolving complex escalations efficiently. The position requires training new team members, adhering to organizational quality standards, and maintaining high-performance levels in customer engagement. The role demands strong problem-solving skills, adaptability across multiple communication channels, and a commitment to delivering timely resolutions to ensure exceptional service quality.
Skills
- Root Cause Analysis
- Training
- team player
- Socia media management
- Team Management
- Customer Satisfaction & Retention
- Escalation & Issue Resolution
- Quick & fast learner
2019
Operation excutive
1st Jul 2019 to 3rd Mar 2022
See MoreRoles & Responsibility
Responsible for managing client communications to obtain mandates for auto debit authorization, ensuring accurate and timely processing. Subsequently transitioned to the operations team, handling client data modifications including updates to personal information such as name, address, nominee details, and other relevant records. Ensured compliance with regulatory standards and maintained data integrity throughout all processes. Collaborated with cross-functional teams to resolve discrepancies and support seamless client service operations.
Skills
- KYC
- Problem Solving
- Time Management
- communication skills

Education
2019
BCOM : Finance
SSMRV College Bangalore
1st Jun 2016 to 1st Jun 2019
2016
PUC : Accounting, Statistics, Mathematics & Business
St.Joseph’s PU Composite College Bangalore
1st Jun 2014 to 24th Jun 2016
Expertise
Negative NPS convert to Positive
5/5
Help customers to resolve their queries
5/5
team player
4/5
Versatile and multi-skilled with the ability to
4/5
Complaint Handling
4/5
De-escalation techniques
4/5
Escalation Handling & Problem Solving
4/5
Lingo
English
Verbal
4/5
Written
4/5
Hindi
Verbal
4/5
Written
4/5
Kannada
Verbal
2/5
Written
2/5