Narinder Singh

Manage end-to-end R2R processes including reconciliations, cash applications, and issue resolution for multiple customer accounts, ensuring 100% accuracy and compliance with accounting standards. Prepare and post journal entries while executing month-end and quarter-end close activities, consistently meeting tight deadlines with zero errors. Collaborate with cross-functional teams (Operations, IT, Finance) to identify bottlenecks and streamline R2R workflows, reducing reconciliation turnaround time by 20%. Develop and maintain Power BI dashboards and Excel reports to track key performance metrics, financial trends, and variance analysis, enabling data-driven decision-making. Utilize SAP Financial Accounting module for transaction processing, account maintenance, and financial reporting.

Delivered exceptional technical and customer support across global accounts, achieving 95%+ CSAT scores and maintaining 99% SLA compliance. Managed escalation handling and complex issue resolution, reducing average resolution time by 25% through systematic troubleshooting. Led process training initiatives for 50+ new hires and team members, creating comprehensive documentation and training materials. Spearheaded process improvement projects that enhanced operational efficiency by 15%, resulting in cost savings and improved team productivity. Partnered with IT and operations teams to troubleshoot technical issues, implement solutions, and optimize client workflows. Recognized as top performer for 3 consecutive years for exceeding productivity and quality metrics.