Narinder Pal Kaur Guru

A seasoned Automobile CRM professional with 15 years of experience, including 9 years in retail and customer service and 6 years in a managerial CRM role. Expertise in handling end-to-end CRM operations, customer follow-ups, service reminders, complaint resolution, and escalation management. Proven ability to improve CSI scores, customer retention, and brand loyalty through effective communication and process adherence. Experienced in coordinating with sales, service, and workshop teams to ensure timely resolution of customer concerns. Strong team leadership, CRM reporting, and customer engagement skills with a consistent focus on delivering premium customer experience in the automobile industry.