Nandani Srivastav

Roles & Responsibility

Transaction Handling: Processed and authorized RTGS, NEFT, IMPS, demand drafts, and other financial transactions with accuracy and compliance. Service Requests: Handled customer service requests such as cheque book issuance, account updates, FD/RD requests. KYC & Re-KYC Compliance: Ensured customer due diligence, periodic KYC updates, and strict adherence to RBI and internal compliance guidelines. Branch Operations: Supported day-to-day branch operations, including account opening, closures, and transaction monitoring. Customer Service: Provided frontline assistance to customers, addressing queries and ensuring high satisfaction levels. Audit & Compliance: Maintained records, ensured error-free documentation, and complied with internal/external audit requirements.