Nancy A

• Working on customer pain points based on customer journey on each stage. • Analyzing customer issues to identify root causes and prioritize user-facing fixes. • Collaborated with product, engineering, and IT teams to triage incidents to improve the customer experience. • Handling EE and following up in a daily basis and Monitoring Dashboards to track site performance. • Translated customer feedback into actionable requirements, driving cross-functional process improvements. • Taking ownership for the tasks and creating weekly and daily reports for sending to the clients • Attended daily standup calls with clients regarding everyday tasks. • Experience with Adobe Analytics & Big query for checking the impact for a site experience and other website testing tool