
Naina Thapa
ID: CCE783491
Naina Thapa
ID: CCE783491
- Uttar Pradesh, India

Naina Thapa
ID: CCE783491

About Naina Thapa
Naina Thapa is a dedicated professional from Uttarakhand, currently based in Noida for work and college. After completing her 12th grade in 2024, she quickly joined her first company, Teleperformance, working in the Gopuff process. As an orphan supporting two younger siblings living with their grandmother, Naina has demonstrated strong commitment and resilience. She values her positive experience at Teleperformance and is now seeking new opportunities to broaden her skills and advance her career.
Employment History

TeleperformanceInvite company
16th May 2024 to Present
Floor supervisor
16th May 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
As a Floor Support in Customer Service, my primary responsibility was to ensure smooth operations and high-quality customer interactions. I guided agents during live calls, provided real-time support for escalations, and helped troubleshoot complex queries. I monitored key performance indicators such as AHT, CSAT, and escalation rate, offering coaching and feedback to improve team performance. I also contributed to process optimization by identifying gaps and suggesting workflow improvements. My role required strong communication skills, empathy, and the ability to stay calm under pressure—ensuring both customer satisfaction and agent confidence.
Skills
- Chat Support
Verification Pending
Education
PCB (SCIENCE)
(Highest)KENDRIYA VIDYALAYA
1st Apr 2022 to 10th Apr 2023
Expertise
Chat Support
5/5
I have strong expertise in cinema operations, customer service, and team coordination. I am skilled in managing auditorium flow, ticket validation, and maintaining hygiene and safety standards. With hands-on experience in handling food & beverage counters, resolving customer queries, and managing crowds during peak hours, I ensure smooth and professional service delivery. I am also proficient in basic computer operations, shift-based responsibilities, and providing a quality guest experience in high-pressure environments.
5/5
Executive Support
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi (Hinglish)
Verbal
5/5
Written
5/5
Korean
Verbal
4/5
Written
3/5
Nepali
Verbal
5/5
Written
5/5

