N Sri Harsha

I'm a dedicated Senior Customer Support Professional with over six years of experience specializing in high-impact customer interaction and team coordination within the real estate and fintech sectors. Based in Bangalore, I have developed a robust career path, progressing from a long-term tenure at MagicBricks to a specialized chat support role at Simpl Fintech Pvt Ltd. Core Competencies Throughout his career, I have demonstrated a strong ability to manage complex service environments through: Strategic Leadership: Expertly overseeing daily activities for social media review teams and delegating tasks to ensure timely resolutions. Escalation Management: Serving as the primary point of contact for sensitive customer concerns and complex queries, resolving them with a diplomatic and professional approach. Brand Alignment: Crafting empathetic, concise responses across platforms like Facebook, Twitter, and LinkedIn while strictly adhering to brand voice. Analytical Insight: Evaluating customer feedback and social media trends to identify recurring issues for management escalation. Technical & Linguistic Proficiency I do have proficient in major CRM systems such as Freshdesk and Salesforce. I'm a highly versatile communicator, being multilingual in English, Kannada, Hindi, Telugu, and Tamil, which allows me to bridge communication gaps effectively in diverse market settings. With a background rooted in Bangalore’s academic institutions and a proven track record of mentoring team members for performance improvement, I bring a blend of technical skill and leadership maturity to any customer-centric organization.