N Sri Harsha
ID: CCE150438
N Sri Harsha
ID: CCE150438
- Customer support, Simpl Fintech pvt ltd
N Sri Harsha
ID: CCE150438
- Customer support, Simpl Fintech pvt ltd

About N Sri Harsha
I'm a dedicated Senior Customer Support Professional with over six years of experience specializing in high-impact customer interaction and team coordination within the real estate and fintech sectors. Based in Bangalore, I have developed a robust career path, progressing from a long-term tenure at MagicBricks to a specialized chat support role at Simpl Fintech Pvt Ltd. Core Competencies Throughout his career, I have demonstrated a strong ability to manage complex service environments through: Strategic Leadership: Expertly overseeing daily activities for social media review teams and delegating tasks to ensure timely resolutions. Escalation Management: Serving as the primary point of contact for sensitive customer concerns and complex queries, resolving them with a diplomatic and professional approach. Brand Alignment: Crafting empathetic, concise responses across platforms like Facebook, Twitter, and LinkedIn while strictly adhering to brand voice. Analytical Insight: Evaluating customer feedback and social media trends to identify recurring issues for management escalation. Technical & Linguistic Proficiency I do have proficient in major CRM systems such as Freshdesk and Salesforce. I'm a highly versatile communicator, being multilingual in English, Kannada, Hindi, Telugu, and Tamil, which allows me to bridge communication gaps effectively in diverse market settings. With a background rooted in Bangalore’s academic institutions and a proven track record of mentoring team members for performance improvement, I bring a blend of technical skill and leadership maturity to any customer-centric organization.
Employment History
Simpl Fintech pvt ltd
9th Jan 2025 to 7th Dec 2025
Customer support
9th Jan 2025 to 7th Dec 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Skills
- Hybridization
- Teamwork
- Adapting to Feedback
- mail monitoring
Education
12th
Sheshadripuram evening college
31st Mar 2016 to 30th Mar 2017
10th
Suman vidya samste
1st Mar 2014 to 30th Mar 2015
Lingo
Hindi
Verbal
5/5
Written
4/5
Kannada (Proficient)
Verbal
5/5
Written
5/5
Tamil
Verbal
3/5
Written
1/5
Telugu: Native
Verbal
5/5
Written
4/5
