MUAZZAM HUSSAIN

Roles & Responsibility

As Deputy Manager in HR Operations and Client Services, led end-to-end recruitment and agent interview evaluations, optimizing efficient staffing. Streamlined onboarding and compliance processes, enhancing talent acquisition and retention. Utilized platforms like Naukri and LinkedIn to build a qualified candidate pipeline. Managed agent onboarding and attendance tracking on client portals. Maintained C2R reports to support workforce planning and cost control. Developed dynamic training materials and coordinated targeted programs to boost employee engagement. Collaborated with external vendors for upskilling initiatives. Prepared revenue projections, analyzed variances, and liaised with key clients to ensure compliance and strengthen partnerships, driving organizational growth.