
Mridul Kumar
ID: CCE755113
Mridul Kumar
ID: CCE755113
- Uttar Pradesh, India

Mridul Kumar
ID: CCE755113

About Mridul Kumar
A brief summary serves as a focused introduction that highlights a person’s or entity’s core skills, experience, and interests. Commonly featured on resumes, social media profiles, and professional networking platforms, it offers a clear and concise snapshot tailored to engage a specific audience. This overview helps convey key qualifications and personal attributes effectively, making it easier to connect with recruiters, collaborators, or followers by quickly communicating what sets the individual or organization apart.
Employment History

Adroit synergies pvt ltdInvite company
23rd Dec 2024 to 23rd Jul 2025
Csa
23rd Dec 2024 to 23rd Jul 2025
Salary Package
Salary Hidden
Roles & Responsibility
Designation: Customer Service Associate (CSA) Department: Customer Support (A) Job Description: As a Customer Service Associate, you will be the first point of contact for customers seeking product information and support. Your primary responsibility is to handle inbound customer calls related to product queries and complaints efficiently and professionally. You will actively listen, diagnose issues, provide accurate information, and resolve concerns to ensure customer satisfaction. You will document interactions, escalate unresolved issues to relevant teams, and contribute to continuous service improvement. Excellent communication, problem-solving skills, and a customer-centric approach are essential for success in this role.
Skills
- Call Centers
Verification Pending

Cogent e servicesInvite company
12th Dec 2021 to 20th Sep 2023
Csa
12th Dec 2021 to 20th Sep 2023
Salary Package
Salary Hidden
Roles & Responsibility
Designation: Customer Service Associate (CSA) Department: Customer Support (A) As a Customer Service Associate in Department A, you will manage inbound customer inquiries with professionalism and empathy, resolving issues promptly and effectively. Key responsibilities include handling irate customers regarding banking queries, de-escalating tense situations, providing accurate information, and ensuring customer satisfaction. You will document interactions, collaborate with relevant teams, and uphold the bank’s service standards to foster positive customer experiences and loyalty. Strong communication and problem-solving skills are essential for success in this role.
Skills
- Call Centers
Verification Pending
Education
Lingo
English
Verbal
3/5
Written
4/5
Hindi
Verbal
5/5
Written
5/5
