Mridul Kumar

Designation: Customer Service Associate (CSA) Department: Customer Support (A) Job Description: As a Customer Service Associate, you will be the first point of contact for customers seeking product information and support. Your primary responsibility is to handle inbound customer calls related to product queries and complaints efficiently and professionally. You will actively listen, diagnose issues, provide accurate information, and resolve concerns to ensure customer satisfaction. You will document interactions, escalate unresolved issues to relevant teams, and contribute to continuous service improvement. Excellent communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

Designation: Customer Service Associate (CSA) Department: Customer Support (A) As a Customer Service Associate in Department A, you will manage inbound customer inquiries with professionalism and empathy, resolving issues promptly and effectively. Key responsibilities include handling irate customers regarding banking queries, de-escalating tense situations, providing accurate information, and ensuring customer satisfaction. You will document interactions, collaborate with relevant teams, and uphold the bank’s service standards to foster positive customer experiences and loyalty. Strong communication and problem-solving skills are essential for success in this role.