Moumita basu

In my role as a Back Office Executive at Organic Agro India Pvt. Ltd., I have developed strong communication and customer service skills by managing Australian customer communications through email. I regularly handle customer inquiries, provide timely responses, and resolve issues efficiently, ensuring a high level of customer satisfaction. Additionally, I have contributed as a Project Manager for the Sikkim Harvesting Project, where I coordinated operations, maintained reports, and ensured smooth execution of project activities. Previously, at Addiction (Event Management & Advertising Agency), I was responsible for administration, program supervision, and daily operational management. This role strengthened my ability to maintain detailed logs of customer interactions and transactions, organize data systematically, and manage multiple tasks simultaneously—skills essential for maintaining accuracy and workflow efficiency in email support functions. Furthermore, my experience as a Celebrity Floor Manager at Utsav Fashion Pvt. Ltd. enhanced my organizational abilities, attention to detail, and capability to manage studio operations and special assignments under pressure. These responsibilities required precision, coordination, and prompt problem-solving, which directly align with the requirements of an Email Support Executive role. Overall, my diverse professional background has equipped me with strong customer service, communication, record-keeping, and organizational skills, making me well-prepared to effectively handle customer queries and deliver excellent email support.