Monita Das

Leading the shift so is excellent that every guest experience. Ensure training of all new staffs and guide them to adapt to the busy environment. Projection – ensuring all digital content is received and prepared. Ensure the restaurant areas are clean and well presented at all times. Making Duty Roasters. Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.

Guest service – including in person and via email / phone. Perform opening and closing procedures and site work duties according to station rotation assignment and establish check list. Work harmoniously and professionally with co-workers and supervisors. Ensure a complete documented shift handover and maintain a high level of communication & feedback within the department for transparency. Resolve guest complaints promptly according to company guidelines. Contribution in Sales revenue by incorporating up selling.