Moinuddin F

Senior Operations Executive – Logistics & Customer Support Thyrocare Technologies Coordinated daily sample collection and transportation operations. Monitored shipment status and ensured timely deliveries. Resolved customer and franchisee queries regarding sample movement and reports. Maintained operational MIS reports and performance trackers using MS Excel. Collaborated with collection centers and logistics partners to improve service efficiency. Managed escalations and ensured adherence to service-level agreements (SLAs).

Managed reverse logistics operations and coordinated sample pickups, transportation, and deliveries. Tracked shipments using logistics management systems to ensure timely movement of samples. Coordinated with customers, field executives, and laboratory teams to resolve logistics-related issues. Maintained accurate operational records and documented logistics exceptions for resolution. Escalated shipment delays and operational discrepancies to relevant departments. Provided customer support through voice and non-voice channels, ensuring prompt issue resolution. Assisted in onboarding and training new team members on logistics processes and customer service standards. Supported service quality initiatives to improve customer satisfaction and operational efficiency.