Mohsin Sheik
ID: CCE985092
Mohsin Sheik
ID: CCE985092
- Telangana, India
Mohsin Sheik
ID: CCE985092
Employment History
Genpact india pvt ltdInvite company
9th Dec 2022 to 10th Nov 2025
Senior process associate
9th Dec 2022 to 10th Nov 2025
Roles & Responsibility
Handled customer queries and issues efficiently through chat and email support. Provided timely and accurate responses to ensure high customer satisfaction. Escalated complex issues to higher teams while keeping customers informed. Maintained detailed records of customer interactions in CRM systems. Assisted in process improvements and knowledge base updates based on recurring issues.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Genpact
9th Dec 2022 to 10th Nov 2025
Senior process associate
9th Dec 2022 to 10th Nov 2025
Roles & Responsibility
Handled customer queries and issues efficiently through chat and email support. Provided timely and accurate responses to ensure high customer satisfaction. Escalated complex issues to higher teams while keeping customers informed. Maintained detailed records of customer interactions in CRM systems. Assisted in process improvements and knowledge base updates based on recurring issues.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Black Knight SolutionsInvite company
2nd Nov 2021 to 9th Nov 2022
Process associate
2nd Nov 2021 to 9th Nov 2022
Roles & Responsibility
Managed and supported end-to-end process operations to ensure accuracy and efficiency. Handled customer inquiries and escalations with professionalism and empathy. Collaborated with cross-functional teams to streamline workflows and improve service delivery. Monitored performance metrics and implemented process improvements to enhance productivity. Maintained detailed documentation and ensured compliance with company policies.
Verification Pending
