Mohit Shinde

ServiceNow Developer and Administrator with 3+ years of hands-on experience in designing, configuring, and implementing scalable ServiceNow solutions across enterprise environments. Strong expertise in ITSM and ITOM modules including Incident, Problem, Change, Service Catalog, CMDB, Discovery, and Event Management. Proficient in ServiceNow scripting using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer for workflow automation. Experienced in Service Portal customization, REST API integrations, MID Server configuration, LDAP/SSO authentication, and platform security. Adept at CMDB data modeling, CI relationships, SLA management, reporting, dashboards, and performance analytics. Proven ability to work in Agile environments, collaborate with cross-functional teams, and deliver high-quality solutions that improve operational efficiency, SLA compliance, and user experience.