I am a customer-focused professional with experience in handling customer queries, resolving issues, and maintaining service quality. I have good communication skills, patience, and problem-solving ability. I am comfortable working with KPIs and targets and always aim to provide a positive customer experience.
Responsible for handling customer interactions, resolving queries efficiently, maintaining accurate records in CRM systems, meeting performance KPIs, and ensuring compliance with company policies. Experienced in customer support operations and background verification processes, with strong communication, problem-solving skills, and attention to detail.
Skills
CRM
Oracle
excell
Education
2014
(10+2) science math
Sk sh school bhikampur aligarh
3rd Apr 2013 to 3rd Jun 2014
Expertise
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytic
