Customer Support Professional with experience in handling both domestic and international clients through calls, chat, and email. Strong communication skills with a customer-focused approach and the ability to resolve queries efficiently. Seeking an opportunity to further grow and contribute in a dynamic customer service role.
In my role as a Customer Support Executive, I was responsible for handling customer interactions through calls, chat, and email for both domestic and international clients. I managed inbound and outbound queries, provided accurate information, and ensured timely resolution of customer issues.
I also handled complaint resolution, escalations, and maintained customer satisfaction by delivering a positive service experience. Additionally, I updated customer details in CRM systems and followed up on pending cases to ensure closure.
