Lead and coordinate a Healing Team comprising 3 Area Sales Managers (ASM), 14 Team Leaders(TSM/TL), and 260 Field Sales Executive (FSE). Drive operational excellence by overseeing service delivery, optimizing team performance, and ensuring timely resolution of the issues. Implement strategic initiatives to enhance customer satisfaction, maintain quality standards, and foster continuous skill development within the team. Collaborate cross-functionally to streamline processes and support organizational goals, ensuring a high-performing, responsive service organization.
