MOHAMMED ISHAQ MADEEN Valli

Wells Fargo India & Philippines Quality Assurance Administrator (Quality Analyst) April 2023 – Present Identified risks in fraud and claims management processes; provided coaching and feedback to teams. Ensured accurate data entry, documentation, fee processing, and complaint resolution. Documented risks/problems and recommended policies and procedures to improve performance. Applied knowledge of banking regulations and compliance (Reg E, UDAAP, Reg Z, TCPA, FCRA, BSA/AML). Experienced in tools: PREVENT, HOGAN, FDR, FIRST TRACK, CLAIMS, CCM, Open Text. Suggested process improvements to reduce compliance errors and streamline workflows across sites. Assisted in developing and enhancing quality/performance monitoring programs. Resolved disputes/rebuttals with business units and provided clear policy explanations. Conducted ongoing reviews, identified deficiencies, and recommended corrective measures. Quality Control Contributions Served as Buddy Reviewer, Secondary Level Reviewer, and Peer Reviewer to ensure accuracy before Final QC. Helped team members avoid external findings by auditing multiple Test ID's.