Mohammad Zafar Sayed

Results-driven logistics and customer service professional with 3+ years of experience in international freight forwarding, air export operations, and client servicing. Skilled in shipment coordination, export documentation, customs compliance, customer relationship management, and operational support. Experienced in handling global clients across Europe, Asia, and the Middle East while ensuring smooth logistics operations and timely issue resolution. Proven ability to manage escalations, improve processes, coordinate with cross-functional teams, and deliver high-quality customer support in fast-paced logistics environments. Proficient in CRM systems, Advanced Excel, Tally with GST, and operational reporting.