Responsible for timely communication and reminders concerning payment schedules and policy details related to life insurance. Ensured policyholders are well-informed about their payment obligations, deadlines, and coverage terms to maintain continuous policy validity. Collaborated with the customer service and billing teams to address inquiries and resolve payment issues promptly. Maintained accurate records of all communications and followed up to support policy retention and customer satisfaction. Demonstrated attention to detail and strong interpersonal skills in managing sensitive financial information.
