Minesh kalal

Professional and guest-focused hospitality professional with hands-on experience in Front Office Operations, At Your Service (AYS), and Concierge / Guest Experience at Marriott International properties. Skilled in guest relations, complaint handling, service recovery, call management, and seamless coordination with cross-functional departments to ensure exceptional guest satisfaction. Proficient in OPERA PMS, GXP, reservation handling, VIP guest management, and personalized guest engagement. Recognized for delivering service excellence, enhancing guest loyalty, and maintaining high brand standards.