Minal Bodhe

Provided application support and system administration for Morrisons Supermarket (UK), ensuring high availability and smooth operations. Worked extensively with tools such as ServiceNow, Mainframe, Appworx, and HMC Trend to resolve incidents, requests, and system alerts. Monitored and maintained critical business applications, reducing downtime by 15% through proactive issue resolution. Handled incident management, root cause analysis, and escalations within strict SLAs, ensuring 99% issue resolution on time.