Mimansh Sinha

Provide high-quality support to Klarna's Italian Customer Support clients, efficiently resolving inquiries and ensuring quick turnaround times. Improved customer satisfaction scores by 15% through proactive engagement and personalized issue resolution strategies. Collaborate with cross-functional teams to streamline service workflows and minimize resolution times.

Directed comprehensive operation across Uttar Pradesh, managing a team of 24 employees including 4 supervisors. Increased customer retention by 20% by implementing loyalty-building initiatives and enhancing service quality. Optimized operational efficiency by 10% through rigorous KPI monitoring, targeted staff training, and strategic workflow optimization.