Mimansh Sinha
ID: CCE360510
Mimansh Sinha
ID: CCE360510
- Customer support, Tech Mahindra Limited
- Uttar Pradesh, India
Mimansh Sinha
ID: CCE360510
- Customer support, Tech Mahindra Limited
Employment History
Tech Mahindra LimitedInvite company
22nd Feb 2025 to Present
Verification Pending
Tech Mahindra BPOInvite company
22nd Feb 2025 to Present
Customer support
22nd Feb 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Provide high-quality support to Klarna's Italian Customer Support clients, efficiently resolving inquiries and ensuring quick turnaround times. Improved customer satisfaction scores by 15% through proactive engagement and personalized issue resolution strategies. Collaborate with cross-functional teams to streamline service workflows and minimize resolution times.
Verification Pending
Coffee Day GlobalInvite company
1st Aug 2023 to 1st Aug 2024
Operation executive
1st Aug 2023 to 1st Aug 2024
Salary Package
Salary Hidden
Roles & Responsibility
Directed comprehensive operation across Uttar Pradesh, managing a team of 24 employees including 4 supervisors. Increased customer retention by 20% by implementing loyalty-building initiatives and enhancing service quality. Optimized operational efficiency by 10% through rigorous KPI monitoring, targeted staff training, and strategic workflow optimization.
Verification Pending
Education
Bachelor of Science: Hotel Management
RIG Institute of Hospitality & Hotel Administration
1st Sep 2020 to 1st Mar 2023 (Expected)
Expertise
Customer Satisfaction
5/5
CRM Tools
5/5
Workflow Improvement
4/5
Process Optimization
4/5
International Communication
4/5
Conflict Resolution
4/5
Empathy
4/5
Support Team Leadership
4/5
Fresh chat
4/5
Lingo
English Advanced (C1)
Verbal
4/5
Written
4/5
Hindi Advanced (C1)
Verbal
4/5
Written
4/5
