Michael Jebaz

• Managed customer support inquiries, achieving a 95% satisfaction rate through effective communication and problem-solving. • Optimized CRM processes, reducing response time by 30% and enhancing overall operational efficiency. • Facilitated Agile methodology workshops, improving team collaboration and project delivery speed by 25%. • Documented technical troubleshooting procedures, decreasing resolution time by 40% and improving team knowledge base. • Utilized Figma to design user-friendly interfaces, enhancing customer engagement and reducing support tickets by 15%.