MD ZAHID ANSARI

Troubleshooting and Issue Resolution: Diagnosing and resolving complex technical issues, bugs, and performance problems reported by users or monitoring systems. This often involves log analysis, database queries, and code inspection. User Support and Communication: Providing Tier 2 or Tier 3 technical support to internal teams or external clients, documenting solutions, and communicating with users about the status of their issues. System Maintenance: Performing routine maintenance tasks, updates, patches, and configurations to keep applications stable and secure. Monitoring and Optimization: Setting up and monitoring application performance, looking for trends, bottlenecks, and areas for improvement, and suggesting or implementing optimizations.

Provided L1/L2 OSS support for telecom client projects. Hands-on experience with UOC, UCA, & TeMIP (Telecom Management Information Platform) for alarm monitoring and incident management. Performed system health checks, monitoring, and troubleshooting network/service outages. Coordinated with cross-functional teams to ensure SLA adherence and quick resolution of issues. Prepared daily/weekly reports on incidents, alarms, and system performance.

Delivered L1/L2 application support for enterprise clients. Monitored applications, analyzed logs, and resolved incidents. Collaborated with development teams for bug fixing and issue escalation. Assisted end-users with technical issues and maintained documentation.