MD ZAHID ANSARI
ID: CCE426167
MD ZAHID ANSARI
ID: CCE426167
- Maharashtra, India
MD ZAHID ANSARI
ID: CCE426167
About MD ZAHID ANSARI
Result-oriented IT professional with 3 years of experience in OSS Support and Application Support. Skilled in TeMIP, L1/L2 Support, Incident Management, and Network Monitoring. Flexible to work in rotational shifts and committed to ensuring high system availability and performance.
Employment History
Flash Electronic Pvt LtdInvite company
1st Jun 2025 to 30th Nov 2025
Application support
1st Jun 2025 to 30th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
Troubleshooting and Issue Resolution: Diagnosing and resolving complex technical issues, bugs, and performance problems reported by users or monitoring systems. This often involves log analysis, database queries, and code inspection. User Support and Communication: Providing Tier 2 or Tier 3 technical support to internal teams or external clients, documenting solutions, and communicating with users about the status of their issues. System Maintenance: Performing routine maintenance tasks, updates, patches, and configurations to keep applications stable and secure. Monitoring and Optimization: Setting up and monitoring application performance, looking for trends, bottlenecks, and areas for improvement, and suggesting or implementing optimizations.
Skills
- Message Trace & Email Delivery Troubleshooting
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
- troubleshooting the application issue troubleshooting maintenance the server
Verification Pending
Alchemy Techsol India Pvt Ltd, PuneInvite company
1st May 2023 to 1st Jun 2024
Oss support engineer
1st May 2023 to 1st Jun 2024
Salary Package
Salary Hidden
Roles & Responsibility
Provided L1/L2 OSS support for telecom client projects. Hands-on experience with UOC, UCA, & TeMIP (Telecom Management Information Platform) for alarm monitoring and incident management. Performed system health checks, monitoring, and troubleshooting network/service outages. Coordinated with cross-functional teams to ensure SLA adherence and quick resolution of issues. Prepared daily/weekly reports on incidents, alarms, and system performance.
Skills
- CSS
- HTML
- Linux
- SDLC
- SQL
- maintenance the server and software application tools and troubleshooting SLA Ticket
Verification Pending
Catnip Infotech Pvt Ltd, PuneInvite company
24th Jan 2022 to 15th May 2023
Application support engineer
24th Jan 2022 to 15th May 2023
Salary Package
Salary Hidden
Roles & Responsibility
Delivered L1/L2 application support for enterprise clients. Monitored applications, analyzed logs, and resolved incidents. Collaborated with development teams for bug fixing and issue escalation. Assisted end-users with technical issues and maintained documentation.
Skills
- Linux
- MySQL
- Unix
Verification Pending
Education
Btech CSE
(Highest)St Mary's Technical Campus Kolkata
7th Apr 2016 to 20th Aug 2020
