Md Tausif Raja
ID: CCE269659
Md Tausif Raja
ID: CCE269659
- Delhi, India
About Md Tausif Raja
Results‑driven BPO Team Leader with 6+ years of experience across Healthcare (UHC), Ecommerce and Travel domains. Skilled in KPI governance, SLA management, workforce planning, client reporting, coaching, and improving CSAT, AHT, NPS and quality scores.

Employment History
Teleperformance
1st Nov 2024 to 1st Apr 2026
Team leader
1st Nov 2024 to 1st Apr 2026
See MoreSalary Package
Salary Hidden
(Request Full profile to reveal)
Roles & Responsibility
Concentrix
1st Jul 2023 to 1st Jun 2024
Team leader
1st Jul 2023 to 1st Jun 2024
See MoreSalary Package
Salary Hidden
(Request Full profile to reveal)
Roles & Responsibility
Tech Mahindra
1st Oct 2019 to 1st Nov 2022
Team leader
1st Oct 2019 to 1st Nov 2022
See MoreSalary Package
Salary Hidden
(Request Full profile to reveal)
Roles & Responsibility

Education
BBA
NSHM College Of Management And Technology
20th Jun 2015 to 20th Jun 2018
BBA (Hons) – Management
NSHM College, Kolkata
18th Jun 2015 to 1st Jan 2018
BBA (Hons) – Management
NSHM College, Kolkata
18th Jun 2015 to 1st Jan 2018
BBA (Hons) – Management
NSHM College, Kolkata
18th Jun 2015 to 1st Jan 2018
BBA (Hons) – Management
NSHM College, Kolkata
18th Jun 2015 to 1st Jan 2018
BBA (Hons) – Management
NSHM College, Kolkata
18th Jun 2015 to 1st Jan 2018
HSC – Accountancy
Ram Bilash Prasad College, Bairgania
6th Feb 2013 to 1st Jan 2015
HSC – Accountancy
Ram Bilash Prasad College, Bairgania
6th Feb 2013 to 1st Jan 2015
HSC – Accountancy
Ram Bilash Prasad College, Bairgania
6th Feb 2013 to 1st Jan 2015
HSC – Accountancy
Ram Bilash Prasad College, Bairgania
6th Feb 2013 to 1st Jan 2015
HSC – Accountancy
Ram Bilash Prasad College, Bairgania
6th Feb 2013 to 1st Jan 2015
Secondary – Accountancy
Shree Ram Gulam Janta School, Nepal
23rd Jun 2010 to 1st Jan 2011
Secondary – Accountancy
Shree Ram Gulam Janta School, Nepal
23rd Jun 2010 to 1st Jan 2011
Secondary – Accountancy
Shree Ram Gulam Janta School, Nepal
23rd Jun 2010 to 1st Jan 2011
Secondary – Accountancy
Shree Ram Gulam Janta School, Nepal
23rd Jun 2010 to 1st Jan 2011
Secondary – Accountancy
Shree Ram Gulam Janta School, Nepal
23rd Jun 2010 to 1st Jan 2011
Expertise
Team Leadership
5/5
KPI/SLA Management
5/5
AHT/CSAT/NPS Improvement
5/5
Coaching & Development
5/5
Escalation Control
5/5
Workforce Management
5/5
client communication
5/5
Excel/MIS Reporting
5/5
Process Improvement
5/5
Shrinkage
5/5
Attrition
5/5
Data Analysis
5/5